Where style meets your safety on wheels
Rental Requirements
What do I need to rent a car?
You must complete our application form, attach your supporting documentation (copies of your ID, valid driver’s license, and proof of residence), provide three months’ bank statements and payslips, and send a photo of your prospective parking bay at your place of residence.
What type of driver’s license do I need?
You must have a valid South African driver’s license issued at a driving license testing centre (DLTC), allowing the operations of a passenger vehicle on South African Roads.
Can anyone else drive the rented car?
The contract holder may nominate a spouse to drive the vehicle. Valid ID and drivers license must be submitted and approval from Affinity Auto must be provided before any nominated drivers my operate the vehicle.
What is the age requirement to rent a vehicle?
Affinity Auto can assist clients that possess a driver’s license older than 2 years.
What method of payment does Affinity Auto accept?
Affinity Auto only works on a debi-check and debit order basis. Unfortunately, we do not accept any eft payments and/or credit card payments.
Is my deposit refundable?
Yes, your deposit is refundable, if there are no cosmetic vehicle damages or missing parts when you return it.
During the Rental
What happens if I am in an accident?
Accidents happen when you least expect them, which is why we have a reliable 24-hour Affinity Auto Roadside and Emergencies support centre to assist you following an accident. You can contact us at 0861 888 358 and choose option 1 to file an accident report. Remember to follow standard procedure, such as taking all the details of third parties involved, taking photos of the scene, and reporting it to the police to ensure a seamless claim process. What do I do if my vehicle breaks down?
Can I personalise my vehicle rental?
No modifications, changes or personalisation may be done to or on the vehicle to maintain the factory warranty and safety.
What should I do if I receive a traffic fine?
If you receive a traffic fine while renting any of our vehicles, the penalties will be billed directly to your account.
How many kilometres am I allocated during the rental term?
3000km per month is allocated and included in your rental amount monthly. Should the 3000km threshold be exceeded, the client will be liable to pay R2.50 per km exceeded.
Vehicle Pick-up
Where do I pick up my vehicle rental?
You should pick up your approved vehicle at the 4 Ellis Street, Block E, Valley Office Park, Constantia Kloof
What do I bring with me when I pick up my rental vehicle?
When you collect your car, you should bring a valid South African driver's license.
What happens if I don’t bring my driver’s license to the vehicle pick-up point?
Affinity Auto is required by law to ensure that every rental agreement is signed when you have a valid South African driver’s license before a rental vehicle is handed over to you. If you don’t have your driver’s license, you cannot pick up your rental vehicle.
Can the vehicle be delivered to my home address?
No. The vehicle can only be picked up at the pick-up point provided in your rental agreement. You can contact us to change your date and time if you can't make it to your vehicle pick-up appointment.
Will my rental vehicle have fuel when I pick it up?
When you collect your rental car, you will receive it with a quarter tank fuel. You must return it with a quarter tank. The petrol we use to fill the car will be added to your invoice at the standard petrol price.
Vehicle Return
Can I extend my rental period without returning the vehicle?
We can extend your rental period with at least a 1 week notice to Affinity Auto before the contract expires.
Can Affinity Auto pick up the vehicle from my home?
No. The vehicle must be returned at the 4th Floor Flora Centre, Cnr Conrad Street & Ontdekkers Road, Roodepoort, 1709, at the agreed date and time.
Can I return my rental early and receive a discount?
If you return your rental early, you will be debited the agreed rental amount as per the signed rental lease agreement.
Can someone else return the vehicle on my behalf?
No. The client who signed the rental agreement is the one responsible for returning the vehicle at the end of the lease period.
Do I need to return the vehicle with the same amount of fuel it had when I picked it up?
The vehicle must be returned to Affinity Auto with at least a quarter tank of fuel
Your Vehicle Lease Agreement
Can I add another driver after picking up my rental vehicle?
If you wish to add an additional driver, you must amend your rental agreement at our offices. As per the vehicle lease agreement, you will be liable for any damage(s) to the vehicle caused by an unauthorised driver.
Can I pay in cash if there are additional charges?
Additional charges will be invoiced to you and debited on the agreed date.
Is there a discount offered on vehicle rentals?
If you drive less than 2000km per month for 3 consecutive months, your monthly premium will be revised and reduced.
When do I have to settle my rental fee?
Your rental fee will be settled according to the terms of your vehicle lease agreement.
Is this a month-to-month vehicle rental agreement?
This is a long-term rental agreement. Vehicles can be leased on a full maintenance contract for a minimum of 6 months up to 5 years. Rent-to-own options are not available. You can amend or extend your rental lease agreement to suit your lifestyle needs.
How are third-party damage claims resolved?
Our investigation team determines the party at fault and the extent of the liability. All our rental vehicles come with comprehensive insurance that covers third-party damage claims. Due process is followed to accept any claim.
Vehicle Rental Options
Do you offer day vehicle rentals?
Yes. Our classic and armoured vehicle rentals offer you an opportunity to indulge in prestige for special and high-profile events.
How can I access the classic car rentals?
Contact us at 0861 888 358 to learn more about our classic car rentals.
Do the armoured vehicles include security personnel?
For efficient protection, you can customise your rental selection with our optional close protection officers to meet your specific private security needs.
Are all car rentals equipped with tracking devices?
Yes. We protect our vehicles from damage and theft with reliable tracking devices. Our clients are informed before accepting the vehicle lease agreement.
Are all rentals fitted with a GPS navigation system?
Additional equipment (not limited to GPS navigation system(s), may be included at an additional fee stipulated in your vehicle lease agreement.
Vehicle Insurance
Is vehicle insurance included in my initial rental fee?
Yes. Our full maintenance vehicle leases provide peace of mind with comprehensive coverage that includes comprehensive insurance and 24/7 support.
What does the vehicle insurance cover?
Our comprehensive insurance delivers extensive financial coverage against numerous risks, on and off the road. Clients will be liable for any excess amount regardless of the reason of damage / loss.
Does the vehicle insurance cover anyone who drives during the rental period?
The vehicle insurance will only cover the person who signed the vehicle lease agreement. Should an unauthorised individual drive the vehicle and insurance claims are declined due to. The client will be liable for full cost of repair / loss.
Who should submit the insurance claim after an accident?
The person who signed the vehicle lease agreement and was authorised to drive the rental should contact the Affinity Auto Roadside and Emergency 24/7 support centre on 0861 888 358 and choose option 1 to report an accident. Our dedicated team will guide you through the insurance claim process and inform you about the standard procedure you should follow.
What are my responsibilities as a driver who causes third-party damage during the rental period?
You should report the incident immediately, and our investigation team will inform you of how the liability will be covered according to the terms of the rental lease agreement.
Affinity Auto
Where is Affinity Auto located?
We are located at:
4 Ellis Street,
Block E, Valley Office Park
Constantia Kloof
4 Ellis Street,
Block E, Valley Office Park
Constantia Kloof
When can I contact Affinity Auto to enquire about a vehicle rental?
You can contact us at 0861 888 358 or email info@affinityauto.co.za, and our dedicated support team will be pleased to assist you with your queries.
Where do I need to live to qualify for a vehicle rental?
You must live in the greater Gauteng area and/or within a 2-hour radius around Gauteng.
Does Affinity Auto provide customer support during the rental period?
Yes. Our efficient support centre is available 24/7 to provide assistance during your rental period.